Help & Support
Something broken? Something confusing? We've got you.
Community channels
The fastest way to get help is through the community. Other Commanders and our team are active daily:
- Discord — main community hub. Ask anything.
- Telegram — updates and quick chat.
Most questions get answered within minutes. The community has been through a lot together, and people help each other. That's not marketing, that's just how it works here.
Common questions
I deposited USDC but I don't see Cargo.
That's expected. USDC and Cargo are separate. You need to exchange USDC for Cargo at the Black Market (Market tab → Exchange). The deposit adds USDC to your wallet balance. The Black Market converts it.
My fleet has low fuel.
Refuel using Cargo in the Hangar. Fuel is consumed with every expedition, so keep an eye on it between deployments. Running dry means you're grounded.
What's the difference between zones?
All zones are open to any fleet. The difference is what comes back. Higher-difficulty zones produce more items with higher rarity, which means bigger extraction multipliers. But the risk of losing everything also goes up.
How do I sell an asset?
Marketplace (Market tab) → Inventory → find the asset → set a price in Cargo → List Asset. All sales carry a 10% fee.
How do I verify a game outcome?
Every expedition, Warp Drive round, and Wick's Dice roll is provably fair. Verification details (server seed hash, client seed, nonce, result) are stored for every round. See Provably Fair for details.
I played Legacy / Tap-Tap. How do I get my veteran benefits?
Link your old accounts in the veteran link section before you start playing. Pancho will recognize your history and adjust your starting conditions automatically. See Veterans.
Contact
For anything that can't be resolved through community channels, reach out to [email protected].
When reporting an issue, include your wallet address, a description of what happened, and screenshots if you have them. It helps us investigate faster.